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Chapter 10: Communication
Skills
Upon completion of this Chapter,
you will meet these objectives:
| 10.1 |
Explain
the relationship between communication and troubleshooting |
| 10.2 |
Describe
good communication skills and professional behavior |
| 10.3 |
Explain
ethics and legal aspects of working with computer technology |
| 10.4 |
Describe
call center environment and technician responsibilities |
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