Chapter 1: Introduction to the Personal Computer

1.1 Explain IT industry certifications 1.2 Describe a computer system 1.3 Identify the names, purposes, and characteristics of cases and power supplies 1.4 Identify the names, purposes, and characteristics of internal components 1.5 Identify the names, purposes, and characteristics of ports and cables 1.6 Identify the names, purposes, and characteristics of input devices 1.7 Identify the names, purposes, and characteristics of output devices 1.8 Explain system resources and their purposes

Chapter 2: Safe Lab Procedures and Tool Use

2.1 Explain the purpose of safe working conditions and procedures 2.2 Identify tools and software used with personal computer components and their purposes 2.3 Implement proper tool use

Chapter 3: Computer Assembly - Step by Step

3.1 Open the case 3.2 Install the power supply 3.3 Attach the components to the motherboard and install the motherboard 3.4 Install internal drives 3.5 Install drives in external bays 3.6 Install adapter cards 3.7 Connect all internal cables 3.8 Re-attach the side panels and connect external cables to the computer 3.9 Boot the computer for the first time

Chapter 4: Basics of Preventive Maintenance and Troubleshooting

4.1 Explain the purpose of preventive maintenance 4.2 Identify the steps of the troubleshooting process

Chapter 5: Fundamental Operating Systems

5.1 Explain the purpose of an operating system 5.2 Describe and compare operating systems to include purpose, limitations, and compatibilities 5.3 Determine operating system based on customer needs 5.4 Install an operating system 5.5 Navigate a GUI (Windows) 5.6 Identify and apply common preventive maintenance techniques for operating systems 5.7 Troubleshoot operating systems

Chapter 6:  Fundamental Laptops and Portable Devices

6.1 Describe laptops and other portable devices 6.2 Identify and describe the components of a laptop 6.3 Compare and contrast desktop and laptop components 6.4 Explain how to configure laptops 6.5 Compare the different mobile phone standards 6.6 Identify common preventive maintenance techniques for laptops and portable devices 6.7 Describe how to troubleshoot laptops and portable devices

Chapter 7: Fundamental Printers and Scanners

7.1 Describe the types of printers currently available 7.2 Describe the installation and configuration process for printers 7.3 Describe the types of scanners currently available 7.4 Describe the installation and configuration process for scanners 7.5 Identify and apply common preventive maintenance techniques for printers and scanners 7.6 Troubleshoot printers and scanners

Chapter 8: Fundamental Networks

8.1 Explain the principles of networking 8.2 Describe types of networks 8.3 Describe basic networking concepts and technologies 8.4 Describe the physical components of a network 8.5 Describe LAN topologies and architectures 8.6 Identify standards organizations 8.7 Identify Ethernet standards 8.8 Explain OSI and TCP/IP data models 8.9 Describe how to configure a NIC and a modem 8.10 Identify names, purposes, and characteristics of other technologies used to establish connectivity 8.11 Identify and apply common preventive maintenance techniques used for networks 8.12 Troubleshoot a network

Chapter 9: Fundamental Security

9.1 Explain why security is important 9.2 Describe security threats 9.3 Identify security procedures 9.4 Identify common preventive maintenance techniques for security 9.5 Troubleshoot security

Chapter 10: Communication Skills

10.1 Explain the relationship between communication and troubleshooting 10.2 Describe good communication skills and professional behavior 10.3 Explain ethics and legal aspects of working with computer technology 10.4 Describe call center environment and technician responsibilities

Chapter 11: Advanced Personal Computers

11.1 Give an overview of field, remote, and bench technician jobs 11.2 Explain safe lab procedures and tool use 11.3 Describe situations requiring replacement of computer components 11.4 Upgrade and configure personal computer components and peripherals 11.5 Identify and apply common preventive maintenance techniques for personal computer components 11.6 Troubleshoot personal computer components and peripherals

Chapter 12: Advanced Operating Systems

12.1 Select the appropriate operating system based on customer needs 12.2 Install, configure, and optimize an operating system 12.3 Describe how to upgrade operating systems 12.4 Describe preventive maintenance procedures for operating systems 12.5 Troubleshoot operating systems

Chapter 13: Advanced Laptops and Portable Devices

13.1 Describe wireless communication methods for laptops and portable devices 13.2 Describe repairs for laptops and portable devices 13.3 Select laptop components 13.4 Describe preventive maintenance procedures for laptops 13.5 Describe how to troubleshoot a laptop

Chapter 14: Advanced Printers and Scanners

14.1 Describe potential safety hazards and safety procedures associated with printers and scanners 14.2 Install and configure a local printer and scanner 14.3 Describe how to share a printer and a scanner on a network 14.4 Upgrade and configure printers and scanners 14.5 Describe printer and scanner preventive maintenance techniques 14.6 Troubleshoot printers and scanners

Chapter 15: Advanced Networks

15.1 Identify potential safety hazards and implement proper safety procedures related to networks 15.2 Design a network based on the customer's needs 15.3 Determine the components for your customer's network 15.4 Implement the customer's network 15.5 Upgrade the customer's network 15.6 Describe installation, configuration and management of a simple mail server 15.7 Describe preventive maintenance procedures for networks 15.8 Troubleshoot the network

Chapter 16: Advanced Security

16.1 Outline security requirements based on customer needs 16.2 Select security components based on customer needs 16.3 Implement customer's security policy 16.4 Perform preventive maintenance on security 16.5 Troubleshoot security