Chapter 1: Introduction to the Personal Computer
|
|
Chapter Introduction
|
|
| 1.1 |
| 1.1 |
Explain
IT industry certifications |
| 1.1.1 |
Identify
education and certifications |
| 1.1.2 |
Describe
the A+ certification |
| 1.1.3 |
Describe
the EUCIP certification |
|
| 1.2 |
| 1.2 |
Describe
a computer system |
|
|
| 1.3 |
| 1.3 |
Identify
the names, purposes, and characteristics of cases
and power supplies |
| 1.3.1 |
Describe
cases |
| 1.3.2 |
Describe
power supplies |
|
|
| 1.4 |
| 1.4 |
Identify
the names, purposes, and characteristics of internal
components |
| 1.4.1 |
Identify
the names, purposes, and characteristics of motherboards |
| 1.4.2 |
Identify the names, purposes, and characteristics of CPUs |
| 1.4.3 |
Identify
the names, purposes, and characteristics of cooling
systems |
| 1.4.4 |
Identify
the names, purposes, and characteristics of ROM
and RAM |
| 1.4.5 |
Identify
the names, purposes, and characteristics of adapter
cards |
| 1.4.6 |
Identify
the names, purposes, and characteristics of storage
drives |
| 1.4.7 |
Identify
the names, purposes, and characteristics of internal
cables |
|
|
| 1.5 |
| 1.5 |
Identify
the names, purposes, and characteristics of ports
and cables |
|
|
1.6 |
| 1.6 |
Identify
the names, purposes, and characteristics of input
devices |
|
|
| 1.7 |
| 1.7 |
Identify
the names, purposes, and characteristics of output
devices |
|
|
| 1.8 |
| 1.8 |
Explain
system resources and their purposes |
|
|
|
Chapter Summary |
|
|
Chapter
Quiz
|
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|
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Chapter 2: Safe Lab Procedures and Tool Use
|
|
Chapter Introduction
|
|
| 2.1 |
| 2.1 |
Explain the purpose of safe working conditions and procedures |
| 2.1.1 |
Identify safety procedures and potential hazards for users and technicians |
| 2.1.2 |
Identify safety procedures to protect equipment from damage and data from loss |
| 2.1.3 |
Identify safety procedures to protect the environment from contamination |
|
| 2.2 |
| 2.2 |
Identify tools and software used with personal computer components and their purposes |
| 2.2.1 |
Identify hardware tools and their purpose |
| 2.2.2 |
Identify software tools and their purpose |
| 2.2.3 |
Identify organizational tools and their purpose |
|
|
| 2.3 |
| 2.3 |
Implement proper tool use |
| 2.3.1 |
Demonstrate proper use of an antistatic wrist strap |
| 2.3.2 |
Demonstrate proper use of an antistatic mat |
| 2.3.3 |
Demonstrate proper use of various hand tools |
| 2.3.4 |
Demonstrate proper use of cleaning materials |
|
|
|
Chapter Summary |
|
|
Chapter
Quiz
|
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|
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Chapter 3: Computer Assembly - Step by Step
|
| Chapter Introduction |
|
| 3.1 |
|
|
| 3.2 |
| 3.2 |
Install the power supply |
|
|
| 3.3 |
| 3.3 |
Attach the components to the motherboard and install the motherboard |
| 3.3.1 |
Install a CPU and a heat sink/fan assembly |
| 3.3.2 |
Install the RAM |
| 3.3.3 |
Install the motherboard |
|
|
| 3.4 |
| 3.4 |
Install internal drives |
|
|
| 3.5 |
| 3.5 |
Install drives in external bays |
| 3.5.1 |
Install the optical drive |
| 3.5.2 |
Install the floppy drive |
|
|
| 3.6 |
| 3.6 |
Install adapter cards |
| 3.6.1 |
Install the NIC |
| 3.6.2 |
Install the wireless NIC |
| 3.6.3 |
Install the video adapter card |
|
|
| 3.7 |
| 3.7 |
Connect all internal cables |
| 3.7.1 |
Connect the power cables |
| 3.7.2 |
Connect the data cables |
|
|
| 3.8 |
| 3.8 |
Re-attach the side panels and connect external cables to the computer |
| 3.8.1 |
Re-attach the side panels to the case |
| 3.8.2 |
Connect external cables to the computer |
|
|
| 3.9 |
| 3.9 |
Boot the computer for the first time |
| 3.9.1 |
Identify beep codes |
| 3.9.2 |
Describe
BIOS setup |
|
|
|
Chapter Summary |
|
Chapter
Quiz
|
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Chapter 4: Basics of Preventive Maintenance and Troubleshooting
|
| Chapter Introduction |
| 4.1 |
| 4.1 |
Explain the purpose of preventive maintenance |
|
| 4.2 |
| 4.2 |
Identify the steps of the troubleshooting process |
| 4.2.1 |
Explain the purpose of data protection |
| 4.2.2 |
Identify the problem |
| 4.2.3 |
Establish a theory of
probable causes |
| 4.2.4 |
Determine an exact cause |
| 4.2.5 |
Implement the
solution |
| 4.2.6 |
Verify
solution and full system functionality |
| 4.2.7 |
Document findings |
|
|
| Chapter Summary |
|
|
Chapter Quiz
| |
|
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Chapter 5: Fundamental Operating Systems
|
|
Chapter Introduction
|
|
| 5.1 |
| 5.1 |
Explain the purpose of an operating system |
| 5.1.1 |
Describe characteristics of modern operating systems |
| 5.1.2 |
Explain
operating system concepts |
|
| 5.2 |
| 5.2 |
Describe and compare operating systems to include purpose, limitations, and compatibilities |
| 5.2.1 |
Describe desktop operating systems |
| 5.2.2 |
Describe network operating systems |
|
|
| 5.3 |
| 5.3 |
Determine operating system based on customer needs |
| 5.3.1 |
Identify applications and environments that are compatible with an operating system |
| 5.3.2 |
Determine minimum hardware requirements and compatibility with the OS platform |
|
|
| 5.4 |
| 5.4 |
Install an operating system |
| 5.4.1 |
Identify hard drive setup procedures |
| 5.4.2 |
Prepare hard drive |
| 5.4.3 |
Install
the operating system using default settings |
| 5.4.4 |
Create accounts |
| 5.4.5 |
Complete the installation |
| 5.4.6 |
Describe
custom installation options |
| 5.4.7 |
Identify
the boot sequence files and Registry files |
| 5.4.8 |
Describe how to manipulate operating system files |
| 5.4.9 |
Describe directory structures |
|
|
| 5.5 |
| 5.5 |
Navigate
a GUI (Windows) |
| 5.5.1 |
Manipulate items on the desktop |
| 5.5.2 |
Explore Control Panel applets |
| 5.5.3 |
Explore administrative tools |
| 5.5.4 |
Install, navigate, and uninstall an application |
| 5.5.5 |
Describe upgrading an operating system |
|
|
5.6 |
| 5.6 |
Identify and apply common preventive maintenance techniques for operating systems |
| 5.6.1 |
Create a preventive maintenance plan |
| 5.6.2 |
Schedule a task |
| 5.6.3 |
Back up
the hard drive |
|
|
| 5.7 |
| 5.7 |
Troubleshoot
operating systems |
| 5.7.1 |
Review the troubleshooting process |
| 5.7.2 |
Identify common problems and solutions |
|
|
|
Chapter Summary |
|
|
Chapter
Quiz
|
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|
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Chapter 6: Fundamental Laptops and Portable Devices
|
|
Chapter Introduction
|
|
| 6.1 |
| 6.1 |
Describe
laptops and other portable devices |
| 6.1.1 |
Identify some common uses of laptops |
| 6.1.2 |
Identify some common uses of PDAs and
smartphones |
|
|
| 6.2 |
| 6.2 |
Identify and describe the components of a laptop |
| 6.2.1 |
Describe the components found on the outside of the laptop |
| 6.2.2 |
Describe the components found on the inside of the laptop |
| 6.2.3 |
Describe the components found on the laptop docking station |
|
|
| 6.3 |
| 6.3 |
Compare
and contrast desktop and laptop components |
| 6.3.1 |
Compare and contrast desktop and laptop motherboards |
| 6.3.2 |
Compare and contrast desktop and laptop processors |
| 6.3.3 |
Compare and contrast desktop and laptop power management |
| 6.3.4 |
Compare and contrast desktop and laptop expansion capabilities |
|
|
| 6.4 |
| 6.4 |
Explain
how to configure laptops |
| 6.4.1 |
Describe how to configure power settings |
| 6.4.2 |
Describe the safe installation and removal of laptop components |
|
6.4.3 |
Laptop communication hardware installation and configuration |
|
|
| 6.5 |
| 6.5 |
Compare
the different mobile phone standards |
|
|
| 6.6 |
| 6.6 |
Identify common preventive maintenance techniques for laptops and portable devices |
| 6.6.1 |
Identify appropriate cleaning procedures |
| 6.6.2 |
Identify optimal operating environments |
|
|
| 6.7 |
| 6.7 |
Describe
how to troubleshoot laptops and portable devices |
| 6.7.1 |
Review the troubleshooting process |
| 6.7.2 |
Identify common problems and solutions |
|
|
|
Chapter Summary |
|
|
Chapter
Quiz
|
|
|
|
Chapter 7: Fundamental Printers and Scanners
|
|
Chapter Introduction
|
|
| 7.1 |
| 7.1 |
Describe
the types of printers currently available |
| 7.1.1 |
Describe characteristics and capabilities of printers |
| 7.1.2 |
Describe printer to computer interfaces |
| 7.1.3 |
Describe
laser printers |
| 7.1.4 |
Describe
impact printers |
| 7.1.5 |
Describe
inkjet printers |
| 7.1.6 |
Describe
solid-ink printers |
| 7.1.7 |
Describe
other printer types |
|
|
| 7.2 |
| 7.2 |
Describe
the installation and configuration process for printers |
| 7.2.1 |
Describe
how to set up a printer |
| 7.2.2 |
Explain
how to power and connect the device using a local
or network port |
| 7.2.3 |
Describe
how to install and update the device driver, firmware,
and RAM |
| 7.2.4 |
Identify
configuration options and default settings |
| 7.2.5 |
Describe how to optimize printer performance |
| 7.2.6 |
Describe
how to print a test page |
| 7.2.7 |
Describe
how to share a printer |
|
|
| 7.3 |
| 7.3 |
Describe
the types of scanners currently available |
| 7.3.1 |
Describe
scanner types, resolution, and interfaces |
| 7.3.2 |
Describe
all-in-one devices |
| 7.3.3 |
Describe
flatbed scanners |
| 7.3.4 |
Describe
handheld scanners |
| 7.3.5 |
Describe
drum scanners |
|
|
| 7.4 |
| 7.4 |
Describe
the installation and configuration process for scanners |
| 7.4.1 |
Explain
how to power and connect a scanner |
| 7.4.2 |
Describe
how to install and update the device driver |
| 7.4.3 |
Identify
configuration options and default settings |
|
|
| 7.5 |
| 7.5 |
Identify
and apply common preventive maintenance techniques
for printers and scanners |
| 7.5.1 |
Describe
printer maintenance |
| 7.5.2 |
Describe
scanner maintenance |
|
|
| 7.6 |
| 7.6 |
Troubleshoot
printers and scanners |
| 7.6.1 |
Review
the troubleshooting process |
| 7.6.2 |
Identify common problems and solutions |
|
|
|
Chapter Summary
|
|
|
Chapter Quiz
|
|
|
 |
Chapter 8: Fundamental Networks
|
|
Chapter Introduction
|
|
| 8.1 |
| 8.1 |
Explain
the principles of networking |
| 8.1.1 |
Define
computer networks |
| 8.1.2 |
Explain the benefits of networking |
|
|
| 8.2 |
| 8.2 |
Describe types of networks |
| 8.2.1 |
Describe a LAN |
| 8.2.2 |
Describe a WAN |
| 8.2.3 |
Describe
a WLAN |
| 8.2.4 |
Explain peer-to-peer networks |
| 8.2.5 |
Explain client/server networks |
|
|
| 8.3 |
| 8.3 |
Describe basic networking concepts and technologies |
| 8.3.1 |
Explain bandwidth and data transmission |
| 8.3.2 |
Describe IP addressing |
| 8.3.3 |
Define DHCP |
| 8.3.4 |
Describe Internet protocols and applications |
| 8.3.5 |
Define ICMP |
|
|
| 8.4 |
| 8.4 |
Describe
the physical components of a network |
| 8.4.1 |
Identify names, purposes, and characteristics of network devices |
| 8.4.2 |
Identify
names, purposes, and characteristics of common
network cables |
|
|
| 8.5 |
| 8.5 |
Describe
LAN topologies and architectures |
| 8.5.1 |
Describe
LAN topologies |
| 8.5.2 |
Describe
LAN architectures |
|
|
| 8.6 |
| 8.6 |
Identify
standards organizations |
|
|
| 8.7 |
| 8.7 |
Identify Ethernet standards |
| 8.7.1 |
Explain cabled Ethernet standards |
| 8.7.2 |
Explain wireless Ethernet standards |
|
|
| 8.8 |
| 8.8 |
Explain OSI and TCP/IP data models |
| 8.8.1 |
Define the TCP/IP model |
| 8.8.2 |
Define the OSI model |
| 8.8.3 |
Compare OSI and TCP/IP |
|
|
| 8.9 |
| 8.9 |
Describe
how to configure a NIC and a modem |
| 8.9.1 |
Install or update a NIC driver |
| 8.9.2 |
Attach computer to existing network |
| 8.9.3 |
Describe the installation of a modem |
|
|
| 8.10 |
| 8.10 |
Identify
names, purposes, and characteristics of other
technologies used to establish connectivity
|
| 8.10.1 |
Describe telephone technologies |
| 8.10.2 |
Define power line communication |
| 8.10.3 |
Define broadband |
|
8.10.4 |
Define VoIP |
|
8.10.5 |
Define VPN |
|
|
| 8.11 |
| 8.11 |
Identify
and apply common preventive maintenance techniques
used for networks |
|
|
| 8.12 |
| 8.12 |
Troubleshoot
a network |
| 8.12.1 |
Review the troubleshooting process |
| 8.12.2 |
Identify
common network problems and solutions |
|
|
|
Chapter Summary |
|
|
Chapter
Quiz
|
|
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|
|
Chapter 9: Fundamental Security |
| Chapter Introduction |
|
| 9.1 |
| 9.1 |
Explain why security is important |
|
|
| 9.2 |
| 9.2 |
Describe security threats |
| 9.2.1 |
Define viruses, worms, and Trojans |
| 9.2.2 |
Explain web security |
| 9.2.3 |
Define adware, spyware, and grayware |
| 9.2.4 |
Explain Denial of Service |
| 9.2.5 |
Describe spam and popup windows |
| 9.2.6 |
Explain social engineering |
| 9.2.7 |
Explain TCP/IP attacks |
| 9.2.8 |
Explain data
wiping, hard drive destruction and recycling |
|
|
| 9.3 |
| 9.3 |
Identify security procedures |
| 9.3.1 |
Explain what is required in a basic local security policy |
| 9.3.2 |
Explain the tasks required to protect physical equipment |
| 9.3.3 |
Describe ways to protect data |
| 9.3.4 |
Describe wireless security techniques |
|
|
| 9.4 |
| 9.4 |
Identify common preventive maintenance techniques for security |
| 9.4.1 |
Explain how to update signature files for anti-virus and anti-spyware software |
| 9.4.2 |
Explain how to install operating system service packs and security patches |
|
|
| 9.5 |
| 9.5 |
Troubleshoot security |
| 9.5.1 |
Review the troubleshooting process |
| 9.5.2 |
Identify common problems and solutions |
|
|
|
Chapter Summary |
|
|
Chapter
Quiz
|
|
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|
|
Chapter 10: Communication Skills |
| Chapter Introduction |
|
| 10.1 |
| 10.1 |
Explain
the relationship between communication and troubleshooting |
|
|
| 10.2 |
| 10.2 |
Describe
good communication skills and professional behavior |
| 10.2.1 |
Determine
the computer problem of the customer |
| 10.2.2 |
Display
professional behavior with the customer |
| 10.2.3 |
Focus
the customer on the problem during the call |
| 10.2.4 |
Use
proper netiquette |
| 10.2.5 |
Implement
time and stress management techniques |
| 10.2.6 |
Observe Service Level Agreements |
| 10.2.7 |
Follow
business policies |
|
|
| 10.3 |
| 10.3 |
Explain
ethics and legal aspects of working with computer
technology |
|
|
| 10.4 |
| 10.4 |
Describe
call center environment and technician responsibilities |
| 10.4.1 |
Describe
the call center environment |
| 10.4.2 |
Describe
level-one technician responsibilities |
| 10.4.3 |
Describe
level-two technician responsibilities |
|
|
|
Chapter Summary |
|
Chapter
Quiz
|
|
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|
|
Chapter 11: Advanced Personal Computers |
|
Chapter Introduction
|
|
| 11.1 |
| 11.1 |
Give an overview of field, remote, and bench technician jobs |
|
|
| 11.2 |
| 11.2 |
Explain safe lab procedures and tool use |
| 11.2.1 |
Review safe working environments and procedures |
| 11.2.2 |
Review names, purposes, characteristics, and safe and appropriate use of tools |
| 11.2.3 |
Identify potential safety hazards and implement proper safety procedures for computer components |
| 11.2.4 |
Describe environmental issues |
|
|
| 11.3 |
| 11.3 |
Describe situations requiring replacement of computer components |
| 11.3.1 |
Select a case and power supply |
| 11.3.2 |
Select a motherboard |
| 11.3.3 |
Select
the CPU and heat sink/fan assembly |
| 11.3.4 |
Select RAM |
| 11.3.5 |
Select adapter cards |
| 11.3.6 |
Select storage devices and hard drives |
| 11.3.7 |
Select input and output devices |
|
|
| 11.4 |
| 11.4 |
Upgrade and configure personal computer components and peripherals |
| 11.4.1 |
Upgrade and configure a motherboard |
| 11.4.2 |
Upgrade and configure a CPU and a heat sink/fan assembly |
| 11.4.3 |
Upgrade and configure RAM |
| 11.4.4 |
Upgrade and configure BIOS |
| 11.4.5 |
Upgrade and configure storage devices and hard drives |
| 11.4.6 |
Upgrade and configure input and output devices |
|
|
| 11.5 |
| 11.5 |
Identify and apply common preventive maintenance techniques for personal computer components |
| 11.5.1 |
Clean internal components |
| 11.5.2 |
Clean the case |
| 11.5.3 |
Inspect computer components |
|
|
| 11.6 |
| 11.6 |
Troubleshoot
computer components and peripherals |
| 11.6.1 |
Review
the troubleshooting process |
| 11.6.2 |
Identify common problems and solutions |
| 11.6.3 |
Apply troubleshooting skills |
|
|
|
|
Chapter Summary |
|
|
Chapter
Quiz
|
|
|
|
|
Chapter 12: Advanced Operating Systems |
| Chapter Introduction
|
|
| 12.1 |
| 12.1 |
Select the appropriate operating system based on
customer needs |
| 12.1.1 |
Describe operating systems |
| 12.1.2 |
Describe network operating systems |
|
12.1.3 |
Windows OS
directory structures |
|
|
| 12.2 |
| 12.2 |
Install, configure, and optimize an operating system |
| 12.2.1 |
Compare and contrast a default installation and a custom installation |
| 12.2.2 |
Install Windows XP using a custom installation |
| 12.2.3 |
Create, view, and manage disks, directories, and files |
| 12.2.4 |
Identify procedures and utilities used to optimize the performance of operating systems |
| 12.2.5 |
Identify procedures and utilities used to optimize the performance of browsers |
| 12.2.6 |
Describe
installation, use, and configuration of e-mail software |
| 12.2.7 |
Set screen resolution and update video driver |
| 12.2.8 |
Describe installation of a second operating system |
|
12.2.9 |
Windows CLI
commands |
|
|
| 12.3 |
| 12.3 |
Describe how to upgrade operating systems |
|
|
| 12.4 |
| 12.4 |
Describe preventive maintenance procedures for operating systems |
| 12.4.1 |
Schedule automatic tasks and updates |
| 12.4.2 |
Set restore points |
|
|
| 12.5 |
| 12.5 |
Troubleshoot operating systems |
| 12.5.1 |
Review
the troubleshooting process |
| 12.5.2 |
Identify
common problems and solutions |
| 12.5.3 |
Apply
troubleshooting skills |
|
|
|
Chapter Summary |
|
|
Chapter
Quiz
|
|
|
|
|
Chapter 13: Advanced Laptops and Portable Devices |
|
Chapter Introduction
|
|
| 13.1 |
| 13.1 |
Describe wireless communication methods for laptops and portable devices |
| 13.1.1 |
Describe Bluetooth
technology |
| 13.1.2 |
Describe infrared
technology |
| 13.1.3 |
Describe cellular WAN
technology |
| 13.1.4 |
Describe
Wi-Fi technology |
| 13.1.5 |
Describe satellite
technology |
|
|
| 13.2 |
| 13.2 |
Describe repairs for laptops and portable devices |
|
|
| 13.3 |
| 13.3 |
Select laptop components |
| 13.3.1 |
Select batteries |
| 13.3.2 |
Select a docking station or port replicator |
| 13.3.3 |
Select storage devices |
| 13.3.4 |
Select additional RAM |
|
|
| 13.4 |
| 13.4 |
Describe preventive maintenance procedures for laptops |
| 13.4.1 |
Describe how to schedule and perform maintenance for laptops |
| 13.4.2 |
Explain how to manage data version control between desktops and laptops |
|
|
| 13.5 |
| 13.5 |
Describe
how to troubleshoot a laptop |
| 13.5.1 |
Review
the troubleshooting process |
| 13.5.2 |
Identify
common problems and solutions |
| 13.5.3 |
Apply
troubleshooting skills |
|
|
| Chapter Summary
|
|
|
Chapter
Quiz
|
|
|
|
|
Chapter 14: Advanced Printers and Scanners |
| Chapter
Introduction |
|
| 14.1 |
| 14.1 |
Describe
potential safety hazards and safety procedures associated
with printers and scanners |
|
|
| 14.2 |
| 14.2 |
Install
and configure a local printer and scanner |
| 14.2.1 |
Connect
the device to a local port |
| 14.2.2 |
Install
and configure the driver and software |
| 14.2.3 |
Configure
options and default settings |
| 14.2.4 |
Verify
functionality |
|
|
| 14.3 |
| 14.3 |
Describe
how to share a printer and a scanner on a network |
| 14.3.1 |
Describe
types of print servers |
| 14.3.2 |
Describe
how to install network printer software and drivers
on a computer |
|
|
| 14.4 |
| 14.4 |
Upgrade
and configure printers and scanners |
| 14.4.1 |
Describe
printer upgrades |
| 14.4.2 |
Describe
scanner optimization |
|
|
| 14.5 |
| 14.5 |
Describe
printer and scanner preventive maintenance techniques |
| 14.5.1 |
Determine
scheduled maintenance according to vendor guidelines |
| 14.5.2 |
Describe
a suitable environment for printers and scanners |
| 14.5.3 |
Describe
cleaning methods |
| 14.5.4 |
Describe
checking capacity of ink cartridges and toners |
|
|
| 14.6 |
| 14.6 |
Troubleshoot
printers and scanners |
| 14.6.1 |
Review
the troubleshooting process |
| 14.6.2 |
Identify
common problems and solutions |
| 14.6.3 |
Apply
troubleshooting skills |
|
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Chapter Summary |
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Chapter Quiz
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Chapter 15: Advanced Networks |
| Chapter Introduction |
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| 15.1 |
| 15.1 |
Identify potential safety hazards and implement proper safety procedures related to networks |
| 15.1.1 |
Explain
fiber-optic safety |
| 15.1.2 |
Explain cable, cable cutters, and cable cutting safety hazards |
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| 15.2 |
| 15.2 |
Design a network based on the customer's needs |
| 15.2.1 |
Determine a topology |
| 15.2.2 |
Determine protocols and network applications |
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| 15.3 |
| 15.3 |
Determine the components for your customer's network |
| 15.3.1 |
Select cable types |
| 15.3.2 |
Select
an ISP connection type |
| 15.3.3 |
Select network cards |
| 15.3.4 |
Select the network device |
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| 15.4 |
| 15.4 |
Implement the customer's network |
| 15.4.1 |
Install and test the customer's network |
| 15.4.2 |
Configure the customer's Internet and network resources |
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| 15.5 |
| 15.5 |
Upgrade the customer's network |
| 15.5.1 |
Install and configure
a wireless NIC |
| 15.5.2 |
Install and configure
a wireless router |
| 15.5.3 |
Test a connection |
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| 15.6 |
| 15.6 |
Describe installation, configuration, and management of a simple mail server |
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| 15.7 |
| 15.7 |
Describe preventive maintenance procedures for networks |
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| 15.8 |
| 15.8 |
Troubleshoot the network |
| 15.8.1 |
Review the troubleshooting process |
| 15.8.2 |
Identify common problems and solutions |
| 15.8.3 |
Apply troubleshooting skills |
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Chapter Summary |
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Chapter
Quiz
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Chapter 16: Advanced Security |
| Chapter Introduction |
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| 16.1 |
| 16.1 |
Outline security requirements based on customer
needs |
| 16.1.1 |
Outline a local
security policy |
| 16.1.2 |
Explain
when and how to use security hardware |
| 16.1.3 |
Explain when and how to use security application software |
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| 16.2 |
| 16.2 |
Select security components based on customer needs |
| 16.2.1 |
Describe and compare security techniques |
| 16.2.2 |
Describe and compare access control devices |
| 16.2.3 |
Describe and compare firewall types |
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| 16.3 |
| 16.3 |
Implement customer's security policy |
| 16.3.1 |
Configure security settings |
| 16.3.2 |
Describe configuring firewall types |
| 16.3.3 |
Describe protection against malicious software |
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| 16.4 |
| 16.4 |
Perform preventive maintenance on security |
| 16.4.1 |
Describe the configuration of operating system updates |
| 16.4.2 |
Maintain accounts |
| 16.4.3 |
Explain data backup procedures, access to backups, and securing physical backup media |
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| 16.5 |
| 16.5 |
Troubleshoot security |
| 16.5.1 |
Review the troubleshooting process |
| 16.5.2 |
Identify common problems and solutions |
| 16.5.3 |
Apply troubleshooting skills |
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Chapter Summary |
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Chapter
Quiz
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